Commitment to Better Building: A Warranty To Prove It
Here at Eastwood Homes, we stand behind the workmanship of every home we build. You can rest assured that your new Eastwood Home was built to exceed strict quality and craftsmanship guidelines. We are so confident in our product that we provide every homeowner with a 10 year limited structural warranty, facilitated by Centricity Warranty.
Centricity Warranty has been providing nationwide coverage since 1989 offering homeowners protection and peace of mind. In the unlikely event that you need to take advantage of the warranty coverage, you can take comfort in having an expert like Centricity Warranty in your corner. Additionally, should you choose to sell your home, your Centricity Warranty is fully transferable to the new owner for the remainder of the warranty term.
If you have any questions about your Centricity Warranty, please contact a member of our Customer Care team!
Fortress Customers:
If you are a Fortress Builders customer who closed before April 7, 2017, please refer all warranty calls and inquiries to StrucSure warranty group. Rest assured, all warranty documents and policies given to you at closing are still intact, but are now handled one-on-one with StrucSure. Visit www.strucsure.com or call 803-359-4449.
If you closed on or after April 7, 2017, you are a Fortress Homes customer. Please continue below to submit your customer care request.
Standard maintenance tips for your new home
| Appliance/Item | Frequency | Action |
|---|---|---|
| HVAC Filters | Monthly | Clean or replace air filters regularly to prevent unit malfunctioning. |
| HVAC Gas Furnace | Yearly | An authorized technician should review it at least once per year for proper functioning and venting. |
| Appliances | Monthly | As a general rule, be sure to keep all appliances clean from lint, grease, and grime. Particularly around moving parts (ignition switches, seals, agitators, etc) make sure working area is clean to prevent malfunctioning. Check owner’s manual for specific requirements of each appliance. |
| Cabinets | As Needed | Wipe down wood cabinets with a non-abrasive cleaner. Apply lubricant to drawers and hinges to prevent rusting/sticking. |
| Tile, Stainless, Fiberglass | As Needed | Always clean with non-abrasive cleansers to prevent scratching or damage. |
| Carpet | Weekly | Vacuum at least once a week. |
| Countertops | As Needed | Needed Always clean countertops with a non-abrasive cleanser or a soapy cloth. Always use a trivet or hot pad when placing hot items on the counter. Check caulk/replace caulk if necessary at all counter joints. |
| Disposal | As Needed | Needed Always run cold water when disposal is in use. Add a tray of ice cubes to running disposal monthly. |
| Gas Logs | Yearly | Have an expert clean your gas logs yearly. This will prevent unnecessary dust buildup, which can cause malfunctioning. |
| Roof | Every Three Years | Have a roofing professional inspect your roof at least once every three years. If a leak occurs, call a professional. Never remove flashing or roof tiles. |
| Smoke Detectors | Monthly | Check your smoke detectors by pressing “test” once every month. Replace backup batteries when unit signals. |
| Water Heater | As Needed | Keep your water heater at a reasonable temperature, about 130 degrees. Drain the water heater about once a year to flush any residue. |
We want you to be happy with your new Eastwood Home for many years to come! As a home owner, there are a variety of maintenance items that you will likely need to address over time in order to keep your home looking great and working properly. The helpful videos below will walk you through several typical home maintenance projects. We will be adding to this list periodically, so be sure to check back often for new videos!
How To Care For Your Eastwood Home: Caulking
How To Care For Your Eastwood Home: Concrete Care
How To Care For Your Eastwood Home: Interior Wall Maintenance
How To Care For Your Eastwood Home: Lawn Care
