New Home Sales Assistant

Job ID: 13-0030
Location: Charlotte


Eastwood Homes is currently looking for a Part-Time New Home Sales Assistant to join our Charlotte, NC team.

The primary responsibility of the New Home Sales Assistant is to support the New Home Specialist in his/her efforts to generate new home sales. The sales assistant must aid in the facilitation of community-marketing campaigns, promote business relationships with select mortgage companies, and assist in the pre-approval of a prospect’s financing. This position reports to an assigned New Home Specialist and/or the Sales Manager.

The Sales Assistant must possess exceptional customer service skills and be able to successfully work with customers and clients as well as the New Home Specialist, other management positions, and fellow employees. The Sales Assistant will spend much of their time in the Model Homes greeting and interacting with the customers and will be an intricate and key portion of the sale process.

Minimum Requirements Necessary:
• Some college preferred
• Current driver’s license and reliable transportation

Typical Working Conditions to Expect:
• This is a part time position, less than 30 hours per week, with hours pertaining to the published model hours or company events.
• Lifting may be required up to 25 pounds. 
• Proper business attire and personal hygiene required to represent company in a professional manner.
• Situations may exist on a frequent basis that will require tolerances for stress as well as excellent communication skills to be utilized.

*Pre-employment drug & background check screening is required for this position*
*Eastwood Homes is an Equal Opportunity Employer*


SCOPE AND DECISION MAKING

The New Home Sales Assistant must: 
1) Be able to effectively interact with customers, Real Estate Agents, Company personnel and industry peers;
2) Demonstrate general knowledge of the selling process and participate in sales training as directed by their New Home Specialist. 
3) Demonstrate general administrative skill in working with the sales team; 
4) Demonstrate a proficiency in sales communication, to include, but not limited to telephone skills, preparation of point of purchase literature, brochures and mailed documents.
5) Demonstrate effective use of office equipment to include but not limited to facsimile, copy machine, answering machine/service and security systems.
6) Be capable of managing tight deadlines, promptly addressing changes without disrupting schedules, and managing high volumes of work with minimal direct supervision.
7) Operate and maintain, as directed, the assigned model home(s) within company guidelines.

 

MAJOR DUTIES AND RESPONSIBILITIES

• Open and operate assigned sales center(s) during published model home hours. 
• Meet, greet, and qualify walk in traffic and customers in a professional manner.
• Demonstrate to prospective customers features and benefits of products offered.
• Maintain and update the merchandising and marketing efforts of the model home, sales office, community signage and all speculative and lot inventory as directed by the supervising New Home Specialist.
• Support New Home Specialist in their efforts in attracting prospecting buyers through fliers, promotional programs and referrals to generate at least one third of their traffic.
• Foster an ongoing environment of teamwork and collaboration between all Company personnel focusing all actions toward meeting Company objectives.
• Develop and maintain a clean, organized, and safe work environment for employees and customers at all times.

 

WORKING CONDITIONS

• Minimum working hours: Published model hours or company events as requested.
• Work Vehicle: Clean dependable transportation.
• Lifting: Lifting may be required on a daily basis (weights may reach 25 pounds).
• Dress: Proper business attire (as defined by employee handbook) and personal hygiene required representing company in a professional manner.
• Stress: Situations may exist on a frequent basis that require tolerances for stress as well as appropriate stress management techniques to be utilized.
• Presentation Evaluation: Unidentified shoppers may be utilized to provide company and employee critical market study data. This data can be gathered by recording devices (including audio/visual equipment) for feedback and documentation for corrective action.

 

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